Policy Notes for Allergies, Orders, and Pickup
Smutz Girls Bakery wants every order to feel clear, personal, and easy to plan. This page explains our current policy notes for custom orders, deposits, cancellations, pickup responsibility, allergens, privacy, and website use.
Some details are still being finalized before the Grand Landing storefront opens. Where a policy amount, deadline, or minimum has not been confirmed, we note that gap instead of guessing. For the most up-to-date help, start with our custom order request or review the FAQ.
Custom Order Policy
Custom orders are available for celebration desserts such as custom cookies, custom cakes, custom cupcakes, themed cookie sets, dessert trays, party favors, holiday boxes, and other special requests that fit the Smutz Girls menu and schedule.
How custom requests work
- Submit a request through the custom order form.
- Include your event date, desired pickup date, product type, quantity, theme, colors, flavor ideas, and inspiration photos when available.
- The Smutz Girls team reviews the request.
- A team member follows up with next steps, availability, pickup timing, and any deposit information.
Submitting a request does not automatically confirm an order. Your order is confirmed after the team reviews the details and communicates acceptance, pricing, and any required payment steps.
Lead time and availability
Custom desserts require lead time because designs, quantities, colors, supplies, and baking schedules vary. We recommend ordering no later than 2-4 weeks in advance.
We may decline or adjust requests that cannot be completed within the available timeline, product scope, or bakery schedule.
Deposits, Minimums, and Changes
We require a 50% non-refundable deposit for all custom orders, with the remaining balance due at pickup.
Minimum order details
A custom cookie minimum order may apply for decorated cookies, themed sets, party favors, or individually wrapped cookies. Contact our team directly to discuss your order size.
Until final minimums are approved, please share the quantity you need in the request form. The team will let you know what is possible.
Order changes
If you need to change a custom order, contact the team as soon as possible. Changes may depend on whether ingredients, decorations, packaging, or design work have already been started.
Small changes may be requested up to 7 days before pickup. Major changes may affect pricing. Changes requested less than 7 days before pickup cannot be guaranteed.
Bakery Refund Policy and Pickup Responsibility
Because custom desserts are made for a specific person, date, theme, and quantity, refunds are limited.
Cancellations
If you need to cancel, notify the team as early as possible. Any refund or deposit credit will depend on the timing of the cancellation and whether work or supplies have already been started.
Pickup and transport
Custom orders are designed to be picked up at the agreed time. Once an order leaves Smutz Girls Bakery, safe transport, temperature care, and handling become the customer’s responsibility.
If an item is damaged before pickup, Smutz Girls will work to address the issue. Breakage, melting, shifting, or damage after pickup is the customer’s responsibility.
For location details, parking notes, and storefront information, visit our Grand Landing bakery location page.
Bakery Allergy Policy
Food allergies are important. Please share allergen notes when you place a custom order or ask about menu items in the shop.
Our kitchen handles common allergens, including wheat, dairy, eggs, nuts, and other ingredients that may trigger allergies or sensitivities. Cross-contact may occur.
Gluten-free and dietary notes
Smutz Girls Bakery is not considered a gluten-free bakery. Select gluten-free options may be available from time to time if confirmed by the team, but they are not prepared in a certified gluten-free or celiac-safe facility.
If you or your guest has celiac disease, a severe allergy, or a medically sensitive dietary need, please tell us before ordering. We will be honest about what we can and cannot accommodate.
What to share with us
When submitting a custom request, include:
- The allergy or dietary concern
- Whether the concern is a preference, sensitivity, allergy, or celiac-related need
- The number of guests affected
- Any ingredient concerns, such as wheat, dairy, eggs, nuts, or food dyes
- Whether the item is for a child, school, workplace, or large event
Website Use Notes
Website content is provided for general bakery information. Menu items, seasonal flavors, prices, availability, hours, and pickup options may change. Some items are rotating and may sell out.
Return to the Smutz Girls home page to explore the bakery, or visit Custom Orders to begin a request.
Policy FAQs
Are deposits required for custom orders?
We require a 50% non-refundable deposit for all custom orders, with the remaining balance due at pickup.
What happens if I need to change my order?
Contact the team as soon as possible. Changes depend on the timeline, design, supplies, and whether baking or decorating has already started.
What allergen information should I share?
Share the allergy or dietary concern, severity, affected ingredients, number of guests, and whether the item is for a sensitive setting such as a school or workplace.
Are select gluten-free items celiac-safe?
No. Select gluten-free items may be available from time to time, but they are not prepared in a certified gluten-free or celiac-safe facility.
How is form information used?
Form information is used to review requests, respond to questions, coordinate orders, and follow up about bakery-related needs.
